Here is a list
of the most frequently asked questions. Feel free to email
me if your question is not answered here.
Orders from Pennsylvania,
Idaho and Iowa will not be accepted!!!!!
Why won't
you respond to my emails?
This is the number
one question I receive. PLEASE MAKE SURE YOUR SPAM FILTER
IS NOT DELETING MY EMAILS. You can do this by adding jesse@lotusglass.com.
Spam filtering is useful technology, but some email providers like
AOL, Yahoo, and Hotmail have filters that are way too sensitive and
block all email from any unknown sender, effectively limiting the
purpose of email. Communication with my customers is a TOP
PRIORITY. Your emails will be answered promptly (within 24
hours in most cases), so if you have not heard from me, chances are,
it is your email software. Check your junk mail folder if in doubt,
and, as mentioned before, add jesse@lotusglass.com to your address
book.
Will
you send my order to any address? Absolutly
not. Your credit card's billing address and your shipping address
must match EXACTLY, otherwise your order will not be processed.
My merchant services uses an address verification system, so please
do not try to get around this as you will simply be wasting both
your time and my time. I cannot send an order to any other address
than the billing address of the credit card holder. Also note that
I will not ship any order to Pennsylvania or Iowa.
Where is
my order? As
stated below, out of stock pieces can take up to three weeks to complete
and send out. Please email me if you have any questions about the
status of an order you have placed. I answer most emails well within
24 hours.
How are the
packages shipped?
All orders are sent out USPS Priority mail or Express mail with delivery
confirmation in either USPS provided packing materials or plain white
or brown boxes. Every order simply has LGW listed as the return address.
Everything is discreet, with no indication of the products inside.
Are the photos
the actual pieces for sale?
Unless otherwise stated, the photos are only visual representations
of the pieces being offered for sale. Each piece is unique due to the
hand crafted and creative aspects of the art of glass blowing. Your
glass will look similar in shape and design, but there will be some
variation from piece to piece. All of my work is guaranteed to meet
and exceed customer expectations.
Do all of the
pieces change color?
Most of the pieces featured on my site will change color with use. Some
of the solid color worked pieces (for example the Rainbow Sidecar Bubbler)
will not change color.
How durable
are the pieces?
Each piece
is crafted from heavy wall (also referred to as double wall) Pyrex®
glass tubing. The finished product is annealed to rid the glass of any
stress induced during the working process. They are very resistant to
impact and thermal shock. Glass is still glass however, and it will
break if abused.
How long will
my order take?Once payment
is received, orders are processed and shipped out in 3 business days
in most cases. Some pieces take more time than others, and may take
longer if they are not in stock. Please understand that these pieces
are hand made and non stocked/custom pieces can take up to three weeks.
Can I customize
my piece? I take general
suggestions for customization, basic color scheme, carb placement, etc.
Requests must be within reason though. Totally custom pieces are available
upon request, however I require payment before the piece is commissioned,
and I cannot except refunds or exchanges for custom work. If you like
my work well enough to place a custom order, you will not be dissatisfied.
What if the
glass breaks on the way to me? All orders
are sent out with shipping insurance. Breakage is extremely rare, but
if you are so unlucky as to receive broken merchandise please save all
of the glass as well as the original box and packing material. Contact
the shipping company within 5 business days to file a claim. Once your
claim has been settled, you will receive reimbursement from the shipping
company.
